Reply to CHEN customers from one place

CHEN Inbox lets CHEN Inspired sales staff read and answer Messenger and Instagram Direct messages, moderate comments on CHEN posts, and record purchases that happen in chat — for the Facebook Page and Instagram account owned by CHEN Inspired.

You will be asked to choose the CHEN Page and Instagram account and to grant the permissions listed below. We only use them inside this tool.

Permission	Why CHEN Inbox needs it

Select a conversation

Conversions recorded from chats

When a customer buys or leaves contact details in a conversation, staff press Log purchase or Log lead in the conversation header. CHEN Inbox sends the event to CHEN's Meta dataset through the Conversions API for Business Messaging (page_events), so CHEN's ads can be measured.

Dataset ID

Test event code

Time	Event	Channel	Customer	Value	Meta response

Conversions recorded from chats

Business, Pages & Instagram accounts

Webhooks

Conversions API

Granted permissions