CHEN Inbox — internal customer care tool of CHEN Inspired (65C Ho Xuan Huong, Xuan Hoa Ward, Ho Chi Minh City, Vietnam). Last updated 14 November 2026.
CHEN Inbox is used only by CHEN Inspired staff to answer customers who contact the CHEN Facebook Page and the CHEN Instagram account. It is not offered to other businesses.
Through Meta APIs, and only for the Page and Instagram account owned by CHEN Inspired: messages customers send to CHEN and our replies; the customer's name, username and profile picture; comments on CHEN posts; the list of Pages in the CHEN Business portfolio; and the Facebook name of the staff member who logs in.
To show conversations and comments to staff, send staff replies, hide or reply to comments, and record purchases or leads that happen in chat as events in CHEN's own Meta dataset to measure CHEN's advertising. We do not sell data, do not use it for any other company, and do not use it to build profiles outside customer care.
CHEN Inbox does not keep its own copy of messages. Access tokens stay in the staff member's browser tab and are discarded on log out or when the tab is closed. Message content remains on Meta.
You can ask us to delete any data related to you — see Data deletion.
Contact: we@cheninspired.com · +84 909 057 200